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Customer Service

It is the responsibility of the customer to check all spelling, addresses, names, dates, locations, times, spacing and typesetting on each individual order. All proofs must be signed and faxed to The Invitation Stop at (954) 340-8244 or email your approval to us at sales@invitationstop.com prior to printing of the order.

The Invitation Stop will work with the customer to correct an error made by you after the job has been printed and received. The error will be corrected as quickly as possible and the order will be reprinted at a 10% discount from the original price. The Invitation Stop will assume the responsibility for reprinting and order which was incorrectly processed by the printer. This would include the number of items ordered, or a mistake that the printer made that does not match the approved proof.

CANCELLATION POLICY

At The Invitation Stop, we strive to provide superior service. However, it is not always possible to cancel an order once the printing has begun. Should you need to cancel an order please contact us immediately. If your order has not been processed by our customer service staff or sent directly to manufacturer for printing, your money will be refunded.

If your order has been approved by you and sent for printing, we will refund you 50% of the total cost of the order provided the printing has not begun.

If your order has been printed, there will be NO refund.

RETURN POLICY

It is imperative that you carefully review and verify that your order is accurate and complete. The Invitation Stop stands behind its merchandise. If the order matched your approved proof, there will be no refund. However, if there is a printing error or mistake and you notify us via email within two (2) days from the delivery of your order we will correct the mistake and reprint the order at no charge to you.

PRIVACY POLICY

We do not sell, market, or make available email addresses or contact information of our visitors and customers to other companies.